Return and Refund Policy

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Return and Refund Policy for Paola Corona Photography

Effective Date: 08.09.2024

At Paola Corona Photography, your satisfaction is our priority. We strive to provide high-quality photography services that meet your expectations. However, we understand that there may be instances where you are not entirely satisfied with your purchase. Please review our return and refund policy below.

Services Rendered

• Due to the custom nature of photography services, all sales are final once the service has been rendered.
• Refunds will not be issued for any completed photography sessions, digital images, prints, or other products delivered as agreed upon.

Deposits and Cancellations

• A non-refundable deposit of 25%-50% is required to book your session and secure your date. 
• If you need to reschedule your session, please notify us at least 48 hours in advance. Your deposit can be transferred to a new date, subject to availability.
• Cancellations made less than 48 hours before the scheduled session will result in forfeiture of the deposit.

Refunds for Pre-Ordered Products

• Refunds may be issued for pre-ordered products such as prints, albums, or other physical items if the product has not yet been produced or shipped.
• To request a refund for a pre-ordered product, please contact us within 7 days of purchase.

Product Defects or Issues

• If you receive a product that is defective or does not match the agreed specifications, please contact us within 7 days of receiving the product. 
• We will gladly replace the product or provide a refund at our discretion, upon receiving proof of the defect.

Digital Downloads

• All sales of digital images and files are final. No refunds will be provided once the digital product has been delivered or downloaded.
• In the event of a technical issue that prevents access to the digital files, please contact us for assistance.

Client Satisfaction

•  We value your feedback and will work with you to address any concerns. If you are not satisfied with your photos, please contact us to discuss your concerns. While refunds for services rendered are not available, we may offer a complimentary reshoot at our discretion.

Contact Information

•  For any questions or concerns regarding this policy, please contact us at:
•  Email: booking@paolacoronaphotography.com
•  Phone: (630) 796-5119 

Paola Corona Photography reserves the right to modify this policy at any time without prior notice. Any changes will be posted on our website.